Return Policy

Thank you for shopping at Mimy Herbs(https://mimyherbs.com). We strive to provide you with the highest quality products and customer service. As the opened or used products cannot be reused or resold, the items cannot be returned once its delivered.

Our products contain active natural extracts and ingredients and damages caused due to neglect, improper use or wrong application will not be covered under this policy. It also does not cover consequences arising from specific sensitivity to a product/ingredient and you are advised to conduct a patch test on each product as a precaution.

Refund Policy

• An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made. Upon receipt of the returned item(s) and verification of the condition, we will process your refund.

• Refunds will be issued to the original method of payment. Please allow 7-10 business days for the refund to appear on your statement.

• We are not responsible for any damage after the delivery of the products

• In case there is sign of package tampering / damage / defect, kindly refuse to accept the package from the delivery partner on the spot.

• In case of a refund to be claimed, kindly write to us on care@mimyherbs.com with all the necessary details Order Information, images and videos related to your claim.

Exceptions

• Sale Items: Sale items are typically final sale and cannot be returned.
• Custom Orders: Custom orders are non-refundable.

Cancellation Policy

• Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.
• A refund for paid orders shall be credited to the original payment account within 10 days of cancellation acceptance.
• Orders cannot be cancelled once shipped from the warehouses and an amount of 100/- INR will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).

Additional Notes:

• Please retain a copy of your shipping confirmation for your records.
• If you have any questions or concerns, please do not hesitate to contact our customer support team.

By placing an order with https://mimyherbs.com, you agree to these terms and conditions.